How do I get help from Data Cube Systems after hours?
Data Cube Systems is open Monday through Friday, 8:30 AM to 5:00 PM Eastern. After hours, call (407) 857-9904 and leave a voice message. The on-call technician is texted based on what you say, so a detailed message with your name, your company, what is wrong and how to reach you gets the fastest response. After-hours and emergency work carries an additional fee.
What to put in your message
- your name and company
- what is wrong, and what you were doing when it started
- who else is affected: just you, or the whole office
- the best number to call you back
Cost
After-hours and emergency work carries an additional fee.
Planned work outside business hours
Projects that are easier done when nobody is working, such as server or network changes, are scheduled with Data Cube Systems in advance for nights or weekends.